The Global Society - Corporate Social Responsibility

Corporate Social Responsibility

INTRODUCTION

At The Global Society we want to ensure that the positive work we do does not have unintended side effects.

As a values-first organisation, we will consistently seek ways to improve our work practices to ensure we not only have a positive workplace, but that we contribute to positive progress in the world.

We believe that legislative frameworks are only the beginning of company’s obligations to the environment and society.

The Global Society and its staff are committed to ensuring that any our business undertakings are conducted as ethically as possible in accordance with the following policy.

COMMUNICATION

The Global Society’s Corporate Social Responsibility policy is maintained on our website. It is reviewed and updated annually by the team. We use this policy when evaluating potential partners, clients, suppliers and employees.

EMPLOYMENT GOALS

GOAL

DESCRIPTION

RECENT SUCCESSES

ALIGNMENT WITH THE UN SUSTAINABLE DEVELOPMENT GOALS

Exceeding our legal obligations

To exceed The Global Society’s legal employment obligations.

Paying above minimum superannuation rates; gifting of addition annual leave days; implementation of flexible working arrangements (part time, from home etc); contribution of equipment for staff to work safely from home throughout Covid.

3, 4, 5, 8, 9, 11, 12

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Commitment to Physical and Mental Health of Employees

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That working for The Global Society has a positive impact in the lives of employees.

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Consistently high (>4.5/5) staff satisfaction on annual surveys; granting of “mental health” days off; policies relating to regularly taking breaks; “afternoon nap” policy; clarity of expectations set through employee handbook and work practices.

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3, 8

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Commitment to Lifelong Learning

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That each staff member has a personalised plan for ongoing training, reviews and personal development.

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Development of training boards for each staff member in Asana and providing staff time to undertake training in place of regular work tasks.

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4,5,8

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Commitment to Clear Internal Communication

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To create clarity and alignment so employees understand what is expected of them and how it aligns with the bigger picture of The Global Society’s mission.

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Weekly Manager/Staff 1 on 1s; company in-sites; company-wide projects; 15Fives; annual staff surveys; current “Playbook” outlining company strategy and goals.

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8,16

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Equal Opportunity Employment

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Maintain policies and practice consistent with equal employment opportunity.

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Gender-diversified workplace including majority of senior management, directors and advisors being female.

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5,10

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Dealing with Complaints

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Maintain an independent dispute-resolution process for human resources issues.

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Successful maintenance of regular weekly check-ins with staff (15Fives and 1 on 1s) to monitor staff well-being.

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3,8

ENVIRONMENTAL GOALS

GOAL

DESCRIPTION

RECENT SUCCESSES

ALIGNMENT WITH THE UN SUSTAINABLE DEVELOPMENT GOALS

Reduce Impact Through Work-From-Home

Transition to a full work-from-home model to reduce the need for staff to commute to a fixed location.

Transitioned to a fully devolved workplace environment with no drop in staff or client satisfaction.

11,12,13

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Net-Zero By 2030

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By 2030, The Global Society aims to be fully Net-Zero across its suppliers, travel and other activities either through mitigation or offset initiatives.

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7,13

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Recycling of Business E-Waste

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Reduce impact on environment through recycling or reuse of e-waste.

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Return of all retired electronic devices to suppliers or third-party recyclers.

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14,15

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Support the Water-Saving Initiatives of Staff

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Minimise water wastage in our environments and support clean water initiatives where possible.

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Contribution to staff member’s personal water saving initiatives (e.g. tank water).

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11,14,15

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Reduce Environmental Impact Through Paperless Operation

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Reduce paper waste.

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Implementation of 100% digital file sharing and internal communication.

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11,15

CUSTOMER GOALS

GOAL

DESCRIPTION

RECENT SUCCESSES

ALIGNMENT WITH THE UN SUSTAINABLE DEVELOPMENT GOALS

Maintain a Net Promotor Score of 100

Commitment to maintaining industry-leading satisfaction in our product category.

Maintained our NPS of 100 for the 3rd straight year; maintained a response time of under 24 hours for client queries and cases.

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Assist Clients to Achieve Best Practice

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Reduce clients’ lost productivity by recommending and implementing best-practice solutions from other partners.

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Authored articles and reports for IEAA on elements of best practice throughout Covid for student mobility providers; implemented proactive quarterly best-practice reporting and recommendations to all clients in 2021.

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8,9,11,12

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Communicate Clearly and Transparently with Clients

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Reduce misunderstanding and rework through clear communication.

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Maintained response times faster than required by agreements; clearly documented and tracked all client projects and tasks in Asana.

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8,9